1. INTRODUCTION
Welcome to tryAIvoices ("we," "us," "our," or the "Company"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, tryaivoices.com (the "Website" or "Service"), and our AI voice generation platform.
We are committed to protecting your privacy and handling your personal data transparently and responsibly.
This Privacy Policy applies to all users of the Service, whether you access it as a guest, registered user, or subscriber. By accessing or using the Service, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.
2. INFORMATION WE COLLECT
We collect several types of information from and about users of our Service:
2.1 Information You Provide Directly a) Account Information When you create an account, we collect: - Email address - Username or display name - Password (stored in encrypted form) - Profile information (if you choose to provide it) - Account preferences and settings b) Payment Information When you subscribe to a paid plan, we collect payment information through secure third-party payment processors (such as Stripe or PayPal). We do not directly store complete credit card numbers or sensitive payment credentials on our servers. Payment processors may share limited information with us, such as: - Last four digits of credit card - Payment method type - Billing address - Transaction history - Subscription status c) User-Generated Content We collect and process: - Text input you submit for voice generation - Voice recordings you upload for voice cloning or intonation matching - Custom voice models you create - Preferences for voice settings, emotions, and customizations - Files you upload or generate through the Service d) Communications If you contact us for support, feedback, or inquiries, we collect: - Content of your messages - Email correspondence - Support ticket information - Any information you voluntarily provide in communications
2.2 Automatically Collected Information a) Usage Data We automatically collect information about how you interact with the Service: - Features accessed and used - Voices selected and generated - Time spent on the platform - Pages visited and navigation patterns - Actions taken (generations, downloads, uploads) - Frequency and duration of use - Settings and preferences - Search queries and voice selections b) Device and Technical Information We collect technical information about your device and connection: - IP address (which may indicate general geographic location) - Browser type and version - Operating system and device type - Screen resolution and display settings - Language preferences - Referring website or source - Internet Service Provider (ISP) - Mobile device identifiers (if applicable) c) Log Data Our servers automatically record information when you use the Service: - Date and time of access - HTTP request information - Error messages and diagnostic data - API calls and responses - System performance metrics
2.3 Cookies and Tracking Technologies We use cookies and similar tracking technologies to collect information and improve user experience: a) Essential Cookies These cookies are necessary for the Service to function properly: - Session management cookies - Authentication tokens - Security and fraud prevention cookies - Load balancing and performance cookies b) Functional Cookies These cookies enhance functionality and remember your preferences: - Language and regional settings - Display preferences and customizations - Previously selected voices or settings - User interface preferences c) Analytics Cookies These cookies help us understand how users interact with the Service: - Google Analytics or similar analytics platforms - Usage statistics and aggregated data - Feature usage and engagement metrics - Conversion tracking d) Advertising Cookies (if applicable) If we use advertising or marketing services: - Retargeting and remarketing cookies - Ad performance measurement - Interest-based advertising data - Social media advertising pixels You can control cookie settings through your browser, but disabling certain cookies may limit functionality of the Service.
2.4 Biometric Data and Voice Recordings When you use voice cloning or upload voice samples: - Voice recordings are considered biometric data under certain privacy laws - We use voice data solely to create custom voice models for your account - Voice recordings are processed using AI algorithms to extract vocal characteristics - Original recordings are stored securely and not shared with third parties except as required by law - You can request deletion of voice recordings and cloned voice models at any time
2.5 Information from Third-Party Sources We may receive information from third-party services: - Authentication services (if you sign in via Google, Facebook, etc.) - Payment processors - Analytics providers - Marketing and advertising partners - Public databases and social media platforms (for research and service improvement)
3. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
3.1 Providing and Improving the Service - Generating AI voices based on your text input - Processing voice cloning requests - Matching custom intonation from reference audio - Maintaining your account and user preferences - Delivering features and functionality - Personalizing your experience - Improving AI algorithms and voice quality - Developing new features and capabilities - Conducting research and development
3.2 Communication and Support - Responding to your inquiries and support requests - Sending service-related notifications (account updates, security alerts) - Communicating about changes to the Service or policies - Providing technical assistance and troubleshooting - Collecting feedback and conducting surveys
3.3 Account and Subscription Management - Creating and managing your account - Processing payments and managing subscriptions - Tracking usage against plan limits - Handling billing and invoicing - Managing refunds or cancellations - Preventing fraudulent transactions
3.4 Security and Fraud Prevention - Detecting and preventing fraudulent activity - Protecting against abuse and misuse of the Service - Enforcing our Terms of Service - Investigating violations or suspicious behavior - Maintaining system security and integrity - Implementing access controls
3.5 Analytics and Business Intelligence - Understanding usage patterns and trends - Analyzing feature popularity and performance - Measuring conversion rates and user engagement - Conducting market research - Making data-driven business decisions - Benchmarking against industry standards
3.6 Legal Compliance and Protection - Complying with legal obligations and regulations - Responding to legal requests and court orders - Protecting our rights, property, and safety - Protecting the rights and safety of users and third parties - Enforcing agreements and policies - Resolving disputes
3.7 Marketing and Promotional Activities (with your consent where required) - Sending promotional emails about new features or offers - Providing personalized recommendations - Retargeting advertising campaigns - Sharing updates and announcements - Conducting contests or special promotions You can opt out of marketing communications at any time by using the unsubscribe link in emails or adjusting your account settings.
4. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
4.1 Service Providers and Business Partners We share information with trusted third-party service providers who assist in operating the Service: a) Cloud Hosting and Storage Providers - Amazon Web Services (AWS), Google Cloud, or similar providers - For storing user data, voice files, and Generated Content - Subject to strict data processing agreements b) Payment Processors - Stripe, PayPal, or other payment gateways - For processing subscription payments and managing billing - These providers have their own privacy policies c) Analytics and Monitoring Services - Google Analytics, Mixpanel, or similar platforms - For understanding usage patterns and improving the Service - Data may be aggregated and anonymized d) Customer Support Tools - Help desk software and ticketing systems - For managing support requests and communications - Subject to confidentiality agreements e) Email and Communication Services - Email service providers for transactional and marketing emails - Subject to data processing agreements f) AI and Machine Learning Services - Third-party AI APIs or services for voice generation and processing - Data is typically processed in real-time and not permanently stored by these providers
4.2 Business Transfers and Corporate Transactions If we are involved in a merger, acquisition, asset sale, bankruptcy, or reorganization: - Your information may be transferred to the acquiring entity - You will be notified via email or prominent website notice - The acquiring entity will be bound by this Privacy Policy unless you consent to changes
4.3 Legal Requirements and Law Enforcement We may disclose information when required by law or to protect rights and safety: - In response to subpoenas, court orders, or legal processes - To comply with applicable laws and regulations - To protect against fraud, abuse, or illegal activity - To enforce our Terms of Service and policies - To protect the rights, property, or safety of tryAIvoices, users, or the public - To respond to government or regulatory requests
4.4 With Your Consent We may share information with third parties when you explicitly authorize us to do so, such as: - Sharing Generated Content on social media (at your direction) - Integrating with third-party applications you connect - Participating in collaborative features or community functions
4.5 Aggregated and Anonymized Data We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you: - Usage statistics and trends - Industry benchmarks and reports - Research and academic publications - Marketing and promotional materials
5. DATA RETENTION
We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:
5.1 Account Data - Active accounts: Retained while your account remains active - Inactive accounts: May be deleted after prolonged inactivity (typically 2-3 years) - Deleted accounts: Most data is deleted within 30-90 days of account deletion
5.2 User-Generated Content - Text input: Typically retained for 30-90 days unless stored in your account history - Voice recordings: Retained while needed for your custom voice models - Generated audio files: Retention period depends on your account settings (typically 90 days to 1 year)
5.3 Financial Records - Transaction history and payment records: Retained for 7 years for tax and accounting purposes - Subscription information: Retained for the duration of active subscriptions plus required retention periods
5.4 Communications and Support Data - Support tickets and correspondence: Retained for 2-3 years for quality assurance and reference - Marketing communications: Retained until you opt out or as required by law
5.5 Log and Analytics Data - Access logs and usage data: Typically retained for 90 days to 2 years - Aggregated analytics: May be retained indefinitely in anonymized form
5.6 Legal Hold and Compliance We may retain information longer when: - Required by law or regulation - Necessary for litigation or legal proceedings - Needed to enforce our rights or defend against claims - Essential for investigating violations or abuse You can request deletion of your personal data at any time by contacting us, subject to legal retention requirements.
6. YOUR RIGHTS AND CHOICES
Depending on your location and applicable laws, you may have the following rights:
6.1 Access and Portability - Request a copy of your personal information - Receive your data in a structured, commonly used format - Transfer your data to another service provider (data portability)
6.2 Correction and Updating - Correct inaccurate or incomplete personal information - Update your account details and preferences - Modify your profile information
6.3 Deletion and Erasure - Request deletion of your personal information ("right to be forgotten") - Delete your account and associated data - Note: Some data may be retained as required by law or legitimate business purposes
6.4 Objection and Restriction - Object to certain processing of your personal information - Restrict how we use your data in specific circumstances - Opt out of marketing communications and promotional emails - Disable certain cookies through browser settings
6.5 Withdraw Consent - Withdraw previously given consent for data processing - Note: Withdrawal does not affect the lawfulness of processing before withdrawal
6.6 Lodge a Complaint - File a complaint with a data protection authority if you believe your rights have been violated - Contact us first to resolve issues directly To exercise these rights, please contact us using the information provided on our website. We will respond to requests within the timeframes required by applicable law (typically 30 days).
7. DATA SECURITY
We implement reasonable technical, administrative, and physical security measures to protect your information:
7.1 Technical Safeguards - Encryption of data in transit using TLS/SSL protocols - Encryption of sensitive data at rest - Secure authentication mechanisms - Regular security audits and vulnerability assessments - Firewalls and intrusion detection systems - Secure API access with authentication tokens
7.2 Administrative Controls - Access controls and principle of least privilege - Employee training on data security and privacy - Background checks for personnel with data access - Confidentiality agreements with employees and contractors - Regular security policy reviews and updates
7.3 Physical Security - Secure data centers with physical access controls - Environmental controls and redundancy systems - Backup and disaster recovery procedures
7.4 Incident Response - Security incident monitoring and response procedures - Breach notification protocols in compliance with applicable laws - Regular security testing and penetration testing However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. CHILDREN'S PRIVACY
The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 13 without verifiable parental consent, we will promptly delete that information from our systems. For users between 13 and 18 (or the age of majority in your jurisdiction), use of the Service should be with parental consent and supervision.
9. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer information internationally: - We implement appropriate safeguards such as Standard Contractual Clauses - We ensure service providers maintain adequate data protection standards - We comply with applicable cross-border data transfer regulations By using the Service, you consent to the transfer of your information to countries outside your jurisdiction, including countries that may not provide the same level of data protection.
10. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
10.1 Right to Know - Categories of personal information collected - Sources of personal information - Business or commercial purposes for collection - Categories of third parties with whom we share information - Specific pieces of personal information collected
10.2 Right to Delete - Request deletion of personal information we have collected
10.3 Right to Opt-Out - We do not sell personal information as defined by CCPA - If practices change, we will provide an opt-out mechanism
10.4 Right to Non-Discrimination - We will not discriminate against you for exercising CCPA rights To exercise these rights, contact us using the information on our website. We will verify your identity before processing requests.
11. EUROPEAN PRIVACY RIGHTS (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
11.1 Legal Bases for Processing We process personal information based on: - Consent: You have given explicit consent for specific purposes - Contract: Processing is necessary to fulfill our contract with you - Legal obligation: Processing is required by law - Legitimate interests: Processing is necessary for our legitimate business interests
11.2 GDPR Rights - Right of access and data portability - Right to rectification of inaccurate data - Right to erasure ("right to be forgotten") - Right to restrict processing - Right to object to processing - Right to withdraw consent - Right to lodge a complaint with supervisory authorities
11.3 Data Protection Officer For GDPR-related inquiries, you may contact our data protection representative using the contact information on our website.
12. OTHER JURISDICTIONS
We comply with applicable privacy laws in all jurisdictions where we operate. If you are located in a jurisdiction with specific privacy laws (such as Australia's Privacy Act, Brazil's LGPD, or other regional regulations), you may have additional rights under those laws.
13. THIRD-PARTY LINKS AND SERVICES The Service may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. Third-party services may include: - Social media platforms - Payment processors - Authentication providers - Analytics services - Marketing and advertising networks
14. DO NOT TRACK SIGNALS
Some web browsers have "Do Not Track" features that send signals to websites requesting not to be tracked. We currently do not respond to Do Not Track signals because there is no industry standard for how to interpret and respond to these signals.
15. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes: - We will update the "Last Updated" date at the top of this policy - Material changes will be communicated via email or prominent website notice - We encourage you to review this policy periodically Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, you should stop using the Service.
16. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the contact information provided on our website at tryaivoices.com. We will respond to inquiries and requests within a reasonable timeframe and in accordance with applicable law.
17. CONSENT AND ACCEPTANCE
By using tryAIvoices, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.